Customer Information
Contact Us
How to get help
Need help with a recent order, delivery, return, account issue or a general Pets True House question?
For the quickest and most relevant support, please use Need Help widget on right side of this page where you can also send us a message directly.
Getting the right help
If your question relates to our shipping, returns policies or your account, the links below may help you find the right information.
Order and delivery questions
For order-specific issues, please check your account area and order history first if you have created an account.
Keeping your order number, delivery details, and a short summary of the issue to hand will help any enquiry move more smoothly.
Product and policy queries
For general questions about delivery, returns, privacy, cookies, or website terms, please review the relevant customer information pages linked in the footer.
If the website provides a contact or support flow for your enquiry, please use that route so your request can be handled with the right context.
Correspondence address
For formal correspondence, please write to the address below.
Not open to the public
Pets True House is a trading name of Archer Ecom Ltd, 82A James Carter Road, Mildenhall, IP28 7DE.